F.A.Q.
When will my order ship?
All orders are processed and shipped within 24 hours, Monday through Friday (excluding holidays). Orders placed on weekends will ship the next business day.
Where do you ship from?
We ship from our two warehouse locations in Indianapolis, IN and Kansas. Your order will be sent from the location closest to you whenever possible.
Which shipping carriers do you use?
We ship via USPS, UPS, and FedEx, depending on the most efficient and cost-effective option for your location and package size.
Will I receive a tracking number?
Yes! A tracking number is automatically sent to the email or phone number on file as soon as your order ships.
Do you ship internationally?
Currently, we ship primarily within the United States. For international inquiries, feel free to contact us — we’re happy to explore options when possible.
Are your items new or used?
We offer a mix of new, pre-owned, and vintage items. Each product listing includes detailed descriptions and photos, along with condition notes.
What is your return policy?
We accept returns within 7 days of delivery. Return shipping is paid by the buyer, unless the item arrives defective or not as described.
Please carefully review all clothing measurements in the item description — we provide exact measurements to help ensure the best fit.
How are your products sourced?
Our inventory is carefully curated from estate sales, closeouts, trusted suppliers, and individuals. Each item is selected for its uniqueness, quality, and value.
Where else can I shop with you?
We've been trusted online sellers since 2009, operating under multiple accounts and platforms. You can also shop our inventory on:
How can I contact you?
You can reach us anytime by email at hello@shopptom.com or by using the live chat feature on our website during business hours. We're always happy to help!
Why should I shop with ShoppTom?
ShoppTom makes it easy to shop smarter and more sustainably. Our resale operation helps keep great items in circulation and out of landfills — giving quality products a second life while saving you money.