F.A.Q.

When will my order ship?
All orders are processed and shipped within 24 hours, Monday through Friday (excluding holidays). Orders placed on weekends will ship the next business day.
Where do you ship from?
We ship from our warehouse in Manhattan, Kansas. Your order will be dispatched promptly and efficiently.
Which shipping carriers do you use?
We ship via the following carriers: We choose the most efficient and cost-effective carrier based on your location and package size.
Will I receive a tracking number?
Yes! A tracking number will be automatically sent to the email or phone number you provide as soon as your order ships.
Do you ship internationally?
Currently, we ship primarily within the United States. For international inquiries, feel free to contact us — we’re happy to explore options when possible.
Are your items new or used?
We offer a mix of new, pre-owned, and vintage items. Each product listing includes detailed descriptions, condition notes, and clear photos.
What is your return policy?
We do not accept returns due to sizing or buyer’s remorse. However, if your item arrives broken or damaged, we will accept a return and make it right. Please reach out immediately with photos if your item arrives in poor condition.
How are your products sourced?
Our inventory is carefully curated from estate sales, closeouts, trusted suppliers, and individual sellers. We hand-pick each item for its uniqueness, quality, and value.
How can I contact you?
You can reach us anytime at hello@shopptom.com or by using the live chat feature on our website during business hours. We're always happy to help!
Why should I shop with ShoppTom?
ShoppTom makes it easy to shop smarter and more sustainably. Our resale operation helps keep great items in circulation and out of landfills — giving quality products a second life while saving you money.